Servitization community

Manufacturing in developed economies is under massive pressure, because markets continually shift and competition continues to rise. Consequently, the ‘servitization of manufacturing’ has become a growing trend in the industrial sector, which implies that firms shift from a product-centric business model and logic to a service-centric approach.

While manufacturers can reap various benefits of servitization, they face some worrisome challenges in formulating and implementing a service-oriented business model. The servitization community wants to address these challenges and aspires to develop dedicated solutions. To this end, we define projects together with our members and organize workshops to share state of the art knowledge and best practices.

 

The key challenge is successfully evolving from a products-based organization to a service-oriented enterprise and doing so profitably, which is also known as the ‘servitization paradox’ problem. ¬†Firms are in need of practical guidance, in the form of sharing best practices and management tools allowing firms to interdependently manage product and service portfolios.

In the past couple of years, we notice that firms are eager to discuss the topic of servitization, but find it hard to develop an action plan to put servitization into practice. Our ambition is to create awareness of the servitization challenges, which are both technical and organizational in nature, and more importantly, to help firms overcome these wide range of challenges by gaining, sharing, and developing knowledge on servitization.

Three key areas that our community focuses on include:

  1. Predictive maintenance: predictive analytics is an important technology for servitization. By leveraging the power of predictive analytics and applying it in the service of predictive maintenance, firms are able to make progress on their servitization journey.
  2. Data-driven business models: technological advancement (e.g., artificial intelligence, sensors) can ease the transition to servitization. Moreover, it enables firms to create new business models based on servitization.
  3. Circular economy: servitization is perceived as an enabler of circularity. Compared to traditional business models, the value proposition in circular business models includes, next to economic gains, environmental and social value.

Event Date Time Location
Annual Conference ESCF: Back to the Future: Supply Chains in 2035 Annual Conference ESCF: Back to the Future: Supply Chains in 2035 17/09/2024 12:00 - 18:00 Het Ketelhuis Landgoed De Grote Beek
Workshop Servitization Workshop Servitization 15/10/2024 12:00 - 17:30 Neways Electronics International NV
Workshop EHTC / LifeScience Digital Readiness: Harnessing the Power of Data and AI Workshop EHTC / LifeScience Digital Readiness: Harnessing the Power of Data and AI 12/11/2024 12:00 - 17:30 Eindhoven area (to be determined)
QR Hackathon: 2Discover Barcode opportunities in the Supply Chain for instance Digital Product Passport QR Hackathon: 2Discover Barcode opportunities in the Supply Chain for instance Digital Product Passport 26/11/2024 12:00 - 17:30 ‘t Wasven
Workshop CDT Workshop CDT 10/12/2024 12:00 - 17:30 Eindhoven area (to be determined)

Our community members