The effect of logistic service quality on customer loyalty

The effect of logistic service quality on customer loyalty

The effect of logistic service quality on customer loyalty Where logistics meets data, interesting questions arise. In our Data2Move Research Stories, you’ll find out how students have answered them. This time: Casper van der Schenk’s research at Hilti on how logistic...
Services as a revenue model for the industry

Services as a revenue model for the industry

Services as a revenue model for the industry   Recently, ABN AMRO published a report entitled “Services as a revenue model for the industry,” which focuses on the ‘how’ question of putting servitization into practice. It is especially relevant for machine builders or...