Future Customer Service – DB Schenker



Company Name / Department

DB Schenker

Contact Person

Floor Blankespoor

Location Tilburg/Ede

Optional remote work

Yes, during start on site for a few weeks. After this remote working is possible.
Travel expenses (own account or reimbursed by the company) Own account
Housing arranged by company No
Housing expenses (how much per month, own account or subsidized by the company) Own account
Internship compensation  € 450 per month
Study program
ESCF community

Full member

Start date

September 2024


Company Description

    DB Schenker is the world’s leading global logistics provider — we support industry and trade in the global exchange of goods through land transport, worldwide air and ocean freight, contract logistics and supply chain management. DB Schenker is a division of German rail operator Deutsche Bahn AG that focuses on logistics and was founded 150 years ago. Integrated logistics resides at the world’s most important intersections, where the flow of goods creates an effective link between carriers. Our value-added services ensure the flow of goods continues seamlessly and supply chains stay lean and optimized for success.

    Project Description

    Project description:

    We would like to investigate how the best future customer service will look like. We are overwhelmed with initiatives and solutions like: self service platforms, automatic solutions (Co-pilot, RPA, ChatGPT, etc.) and we wonder if our customer service teams are still needed in short/mid term future? Besides that we would like to investigate how we can already adapt ourselves best to these developments keeping in mind that we want to be first in line if we talk about Customer Experience and Customer Journey Experience and cost leadership.

    Goals of the project:

    Agile adaptation to the changing world around us.


    An advice & Plan how to organize such a set up.

    Essential student knowledge:

    Up to date current knowledge about Customer Service / Servitization industry standards.



     More information: escf@tue.nl  


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