Proactive – DB Schenker

 Overview

Company Description

DB Schenker is the world’s leading global logistics provider — we support industry and trade in the global exchange of goods through land transport, worldwide air and ocean freight, contract logistics and supply chain management. DB Schenker is a division of German rail operator Deutsche Bahn AG that focuses on logistics and was founded 150 years ago. Integrated logistics resides at the world’s most important intersections, where the flow of goods creates an effective link between carriers. Our value-added services ensure the flow of goods continues seamlessly and supply chains stay lean and optimized for success.

Project Description

Results of our Customer Surveys are year-on-year touching the fact that we are not on the desired level in regards to proactivity. We would like to investigate which signals can help us in order to predict e.g.:

• A disruption in our network/chain of activities between pick-up and delivery.
• A dispute in our invoicing methods
• A credit note which needs to be send
• Which receiver of the customer will escalate if a delivery date is not met?
• Etc.

Which parameter(s) do we need to take into consideration if we want to be pro-active to our customers but at the same time avoid an overkill of information.

(How do we make sure the customer receives the info they want)

Goals of the Project

Being able to predict issues and work on a solution pro-active to prevent a disruption.

Deliverables

• An advice & Plan how to organize such a set up

Essential Student Knowledge

• Capability to handle & analyze data

More information: escf@tue.nl