Customer driven Supply Chain Management – Ampleon

Ampleon’s supply chain is designed around a responsive and agile supply chain to drive customer satisfaction. Ampleon is lagging insight in latest customer service level definitions as well as a clear differentiated customer service strategy in terms of Supply Chain. Metrics used don’t reflect the customer feedback any longer. This project delivers clarity in current definitions as well as a model that describes what levels to target for. 
The project delivers a clear set of latest customer service level KPI’s that is used in industries, with a link into customer satisfaction surveys provided by customers.
Segmentation of product-market combinations important for supply chain.