The successful deployment of servitization depends to a large extent on the front end of innovation. However, many manufacturers are geared towards innovating products and lack experience in service innovation. As a consequence, services remain at the ‘service as an add-on’ stage. How can firms develop integrated product service systems (PPSs) and successfully develop service portfolios?

Program

13:00-13:30 – Welcome, walk-in

13:30-13:45 – Introduction

13:45-14:30 – Presentation on “Designing for XaaS” by Marcel Boosten | Philips

14:30-15:00 – Steer networking and interactive session

15:00-15:30 – Break

15:30-16:15 – Presentation on “Design for Service” by Joris ten Thije | ThermoFisher

16:15-16:45 – Steer networking and interactive session

16:45-17:00 – Closing remarks

17:00-18:00 – Network drinks, closure 

At the location, by entering the building, you are being asked to show the corona check app.