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Process Harmonization for Business Performance

Concise summary of this best practice
Large companies with multiple locations face the problem “to what extent to
standardize processes” and “how much variety to allow”. Process harmonization
aims to find the right balance, leading to efficient and effective business
processes. This research identifies which contextual factors influence what
harmonization actions, and how these again influence the performance of
companies. Therefore, this best practice delivers a harmonization model providing
practical guidelines that companies can use to structure their business process
harmonization efforts.

Key Terms
Process standardization, harmonization, contextual factors.

Relevant for
Medium and large companies with multiple sites and locations (such as Philips,
Nedtrain, DAF, Shell, Dekra).

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Key terms: 
Process standardization
contextual factors

About ESCF

The European Supply Chain Forum (ESCF) is the premier Operations and Supply Chain Competence Center in Europe. We connect internationally ambitious companies with a focus on long-term partnerships. The ESCF offers an excellent opportunity to share problems and solutions in the area of Operations and Supply Chain Management. Members are able to share their thoughts with and learn from other multinational companies. We provide a global, interactive platform and facilitate joint projects and research. ESCF excels in SCM talent development and life-long learning.

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Target industry sector

  • Process industry (chemical and other)
  • Pharmaceutical industry / Health Care
  • Capital goods industry, especially service parts logistics
  • Retail & Internet / E-commerce
  • Consumer packaged goods
  • Mass assembly
  • High-tech (consumer electronics, semiconductors, contract manufacturing, communications)
  • Logistics service providers



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